Showing posts with label Customer growth. Show all posts
Showing posts with label Customer growth. Show all posts

Sunday, October 23, 2011

Meet the Entrepreneurs - Seema Pabari's TiffinDay



A major life change caused Tiffinday's Seema Pabari to radically rethink her life. The result? Some of the most delicious food you'll ever taste.

All prepared and delivered in an eco-conscious, trash-free way by a company with a sustainable, triple bottom line who believes in growth with a healthy, sustainable social model.

Thursday, December 3, 2009

Just Getting Started in the Virtual World

What if now they're ready and they ask your advice? And, by the way, they have no real cash to spend...

Here's a list of my top ten things to consider doing:

  • Use gmail to give every person in the organization that can read English an email address.
  • Use a free website creating tool or even Squidoo to build a page about your company.
  • Nothing fancy, but list your locations, your people (with addresses) and make it clear you want to hear from people.
  • Start an email newsletter using Mad Mimi or Mail Chimp. Give the responsibility for the newsletter's creation and performance to one person and offer them a bonus if they exceed metrics in sign ups and in reducing churn.
  • Start a book group for your top executives and every person who answers the phone, designs a product or interacts with customers. Read a great online media book a week and discuss. It'll take you about a year to catch up.
  • Offer a small bonus to anyone in the company who starts and runs a blog on any topic. Have them link to your company site, with an explanation that while they work there, they don't speak for you.
  • Have the president post her (real) email address in every invoice and other communication the company sends out, asking people to write to her with comments or questions.
  • Start a newsletter for your vendors. Email them regular updates about what you're doing, what's selling and what problems are going on internally that they might be able to help you with.
  • Do not approve any project that isn't run on Basecamp.
  • Get a white board and put it in the break room. On it, have someone update: how many people subscribe to the newsletter, how many people visit the website, how many inbound requests come in by phone, how long it takes customer service to answer an email and how often your brand names are showing up on Twitter every day.
  • Don't have any meetings about your web strategy. Just do stuff. First you have to fail, then you can improve.
  • Refuse to cede the work to consultants. You don't outsource your drill press or your bookkeeping or your product design. If you're going to catch up, you must (all of you) get good at this, and you only accomplish that by doing it.

So, what are you waiting for now? Go to it!

Thursday, July 30, 2009

3 Growth Areas for the Automotive Industry

What does the future hold? A Firey Red Ferrari 458 for all?

Millions of people around the world take part in the daily commute. Making their weary way into cities and using automobiles as a means to sustain a better more comfortable life.

That momentum may have slowed in 2008 and 2009, but it hasn’t vanished and can only grow. Recent research conducted by Booz & Company shows that the global customer base for automobiles over the next 10 years falls into three broad categories, based primarily on which countries customers live in.

  1. The rapidly emerging economies (REEs) consist of the so-called BRIC nations (Brazil, Russia, India, and China) and a group of other relatively wealthy developing nations, such as Malaysia, Argentina, Mexico, Turkey, Thailand, Iran, and Indonesia. Millions of families in these countries are making or contemplating the purchase of their first automobile.
  2. The lower-growth economies (compared to the REEs) consist of about 100 nations with relatively impoverished populations and poor economic prospects. However, their political leaders are interested in building up the middle class and see personal mobility as a major stepping stone. These countries may become markets for motorised transportation after 2020.
  3. The mature economies include the established industrialised nations in North America, Europe, and Japan. Population growth and vehicle replacement, rather than economic growth, will determine the market for automobiles there.

These three groups add up to an enormous amount of market potential: Booz & Company estimates suggest that more than 370 million additional vehicles could be sold by 2013 and more than 715 million by 2018, but business models in the auto industry are not currently equipped to capture these increases.