Here are some of the Google Wave features and add-ons that could drive real benefits for organizations:
Ribbit (currently in beta) brings in audio with its conference call gadget and message gadget, incorporating real-time audio streaming and recorded messages (including a transcript) in the associated wave. No means of communication left behind!
Salesforce.com is working on a prototype extension to Google Wave that could help its customers provide customized, documented support in their own businesses — leveraging the cloud-based platforms and interactive capabilities. Support cases are maintained and updated, from initial point of contact to resolution within the wave. Google Wave, with the ability to interact with other cloud platforms, could change the way customer support is handled.
SAP is working on a prototype for business process modeling called Gravity. Using the communication integration capabilities of Wave, users collaborate on business process modeling activities in near real time — working together to approve models, find windows of opportunity for business process automation and help build a strategy for execution and refinement of the processes.
It’s still early days for the Wave technology (some bugs and kinks need to be worked out) but it all looks promising and a tool for CIOs to embrace
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