Project Management: 7 Tips for Managing Virtual Teams

The first law of project management states: it is your responsibility to ensure that deliverables and milestones are achieved on time and with the utmost quality.

No excuses; Even if you are managing cross boundary, expansive projects and managing Virtual teams.

There are many moving and sometimes, non-moving parts to a virtual team that makes managing them more difficult. Here are a few tips and techniques to follow:

1. Set clear project objectives and expectations for your team. Clearly communicate the project objectives, schedules and individual roles and responsibilities. It is important that everyone knows what they are doing, how their work contributes to the project, what other team members need from them, and why. Though everyone can work independently, it is important to keep the links in place and to repeatedly communicate and state the team’s objectives. Failure to do so can be catastrophic for the success of a project. 
2. Set the rules and tone early. At the beginning of the project it is crucial to let the team members know what is expected of them. Status reports, participation in conference calls, hours of availability, and deliverable schedules are essential parts of managing virtual teams.
3. Understand and respect different cultures. This is very important if you are managing team members of different regions and/or in different countries. First Learn and then Honour your team members’ cultural differences and their right for personal commitments and religious practices.
4. Choose the most effective technology to aid communication. The anchor of every virtual team is communications and the technology used to support it. Even as fuel prices soar, flying the team in for a meeting each week is not realistic. So, online chat, conference calls and webinars are much more effective. There are a number of technologies available such as Instant Messaging, Online LiveMeeting, Skype, and many other tools that support video and Web conferencing. Check that these tools are available, suitable and work efficiently in all your regions and countries. In addition, there are collaboration tools that allow team members to share and collaborate on documents such as SharePoint, Dropbox and many more.
5. Be very specific about time commitments. Never 'assume' or leave something to chance. Make sure that all team members know when deliverables are due. Make sure it is clearly definied in your project plan and, if needs be, draw them their own expanded section. You have failed if you have to remind them the day before. You never, ever want to have them scramble to get something done before close of business the next day. The chance of success will be nil or the quality of the deliverable will be greatly reduced.
6. Get the team together on occasion. Although it is expensive to bring remote teams together, it is a necessary element to managing a virtual team. To build and continue team chemistry, gathering the team together strengthens personal relationships and working partnerships in both the short and long term. Never underestimate the importance of building better relationships through team camaraderie and rapport.
7. Three hundred and sixty degree communication. The bottom line: you are the conduit for communications, the motivator and problem solver but when the team is working well, stay out of their way. Empower and trust your team to make proper decisions by working with each other and make sure you are not the bottleneck by insisting that all communication be channeled through you. After all you are not the project, you are just the project manager.

PwC report identifies a ‘fundamental shift in risk management’

Economic turmoil, political upheavals and natural disasters, all combined with advancing globalization and rapid technology progress, are creating a new era of risk for businesses and causing a fundamental shift in risk management practices, according to a new PwC US 2012 annual report.

Entitled ‘Risk in Review’ the report is based on a survey of more than 1,000 executives and risk management leaders.

"2011 marked a year of reckoning, and many companies are still struggling to create an effective approach to managing the ever-widening risk landscape. Businesses are scrambling to fix weak links in their systems stemming from non-traditional risks such as social media and digital technology, to dealing with the realities of operating in today's global marketplace," said Dean Simone, leader of PwC's US Risk Assurance practice.

"In this new risk era, corporate boards and senior management have a crucial role to play to ensure they set the right culture and align their strategy to risk imperatives."

According to the report, forward-looking companies are responding by shifting their risk management focus in several fundamental ways: from internal to external, from operational to strategic and from bottom-up to top-down.

To better prepare themselves to deal with unexpected events for the upcoming year and beyond, companies installed new risk management organizational structures, have put in place a new breed of risk management leadership and have adopted innovative techniques such as scenario analysis and predictive indicators.

To address changing risk landscape, PwC recommends the following risk management approaches for 2012:

Increasing cross-communication: Place greater emphasis on communications and data sharing in 2012 and take steps to improve cross-functional and departmental communication.

Improving data quality and reporting: Enhance global economic teams to help improve data quality and put in place improved processes for reporting data. Different business units should meet periodically with different business units to review and exchange information and data as a form of early alert to possible upcoming risks to the business.

Better forecasting and scenario analysis: Leverage more sophisticated tools such as early-warning systems and contingency plans to reconfigure approaches to manage risk (i.e. set up scenario models or Monte Carlo analysis geared to the nuances of the business, run models as events unfold, etc.)

Elevating the chief risk officer (CRO): Put risk management role on the proactive offensive instead of reactive defense by giving CROs more cross-functional access and ability to effect decision-making.

Integrating risk management: Manage risk holistically by continuing to integrate risk management into decision-making processes relating to ‘traditional’ functions (i.e. strategic planning). Don't exclude new areas of risk (i.e. talent management and outsourcing), but address and integrate them into decision-making processes.

Bolstering IT: Address data privacy and security concerns and take stock of where to build better processes, practices, procedures and technical defenses. Shifting technology and heightened competition for new customers in new markets are also exposed to more risks, so it's imperative to study the setbacks and successes of peers who pioneered the use of these new technologies.

Greater board involvement: Understand the risks facing a company and have in-depth discussions with management to make sure those risks are being handled properly. The discussion should also cover potential risks that are not yet on management's radar and what the implications of those emerging risks might be.

To download a full copy of the report visit: http://www.pwc.com/riskinreview

Good Communication Quotes

1. "The most important thing in communication is hearing what isn't said." - Peter Drucker
2. "The single biggest problem in communication is the illusion that it has taken place." - George Bernard Shaw
3."Think like a wise man but communicate in the language of the people." - William Butler Yeats
4. "We have two ears and one mouth so that we can listen twice as much as we speak." - Epictetus

5. "Speak when you are angry -- and you'll make the best speech you'll ever regret." - Laurence Peters
6. "In the last analysis, what we are communicates far more eloquently than anything we say or do." - Stephen Covey
7. "The most important things are the hardest to say, because words diminish them." - Stephen King
8. "Of all of our inventions for mass communication, pictures still speak the most universally understood language." - Walt Disney
9. "Good communication is as stimulating as black coffee, and just as hard to sleep after." - Anne Morrow Lindbergh
10. "The two words information and communication are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through." - Sydney Harris

11. "Communication leads to community, that is, to understanding, intimacy and mutual valuing." - Rollo May
12. "Humor is the affectionate communication of insight." - Leo Rosten
13. "Science may never come up with a better office communication system than the coffee break." - Earl Wilson
14. "Communication is everyone's panacea for everything." - Tom Peters
15. "Two monologues do not make a dialogue." - Jeff Daly
16. "Wise men talk because they have something to say; fools, because they have to say something." - Plato
17. "Be still when you have nothing to say; when genuine passion moves you, say what you've got to say, and say it hot." - D.H. Lawrence
18. "Any problem, big or small, within a family, always seems to start with bad communication. Someone isn't listening." - Emma Thompson
19. "When people talk, listen completely. Most people never listen." - Ernest Hemingway
20. "You cannot truly listen to anyone and do anything else at the same time." - Scott Peck
21. "The difference between the right word and the almost right word is the difference between lightning and a lightning bug." - Mark Twain
22. "That which we are capable of feeling, we are capable of saying." - Cervantes
23. "I have an answering machine in my car. It says, 'I'm home right now. But leave a message and I'll call you when I'm out.'" - Steven Wright
24. "Give me the gift of a listening heart." - King Solomon

Language and Communications: Are Words the best Solution?

Why did language evolve? While the answer might seem obvious, as a way for individuals to exchange information, linguists and other students of communication have debated this question for years.

Many prominent linguists, including MIT’s Noam Chomsky, have argued that language is, in fact, poorly designed for communication. Such a use, they say, is merely a byproduct of a system that probably evolved for other reasons, perhaps for structuring our own private thoughts.

To provide evidence, these linguists point to the existence of ambiguity: In a system optimized for conveying information between a speaker and a listener, they argue, each word would have just one meaning, eliminating any chance of confusion or misunderstanding.

Now, a group of MIT cognitive scientists has turned this idea on its head. In a new theory, they claim that ambiguity actually makes language more efficient, by allowing for the reuse of short, efficient sounds that listeners can easily disambiguate with the help of context.

“Various people have said that ambiguity is a problem for communication,” says Ted Gibson, an MIT professor of cognitive science and senior author of a paper describing the research to appear in the journal Cognition. “But once we understand that context disambiguates, then ambiguity is not a problem, it’s something you can take advantage of, because you can reuse easy [words] in different contexts over and over again.”

Lead author of the paper is Steven Piantadosi PhD ’11; Harry Tily, a postdoc in the Department of Brain and Cognitive Sciences, is another co-author.

What do you ‘mean’?
For a somewhat ironic example of ambiguity, consider the word “mean.” It can mean, of course, to indicate or signify, but it can also refer to an intention or purpose (“I meant to go to the store”); something offensive or nasty; or the mathematical average of a set of numbers.

Adding an ‘s’ introduces even more potential definitions: an instrument or method (“a means to an end”), or financial resources (“to live within one’s means”).

But virtually no speaker of English gets confused when he or she hears the word “mean.” That’s because the different senses of the word occur in such different contexts as to allow listeners to infer its meaning nearly automatically.

Given the disambiguating power of context, the researchers hypothesized that languages might harness ambiguity to reuse words, most likely, the easiest words for language processing systems.

Building on observation and previous studies, they posited that words with fewer syllables, high frequency and the simplest pronunciations should have the most meanings.

Communications: 60 Hudson Street, Manhatten, NY

Bundled, Buried & Behind Closed Doors from Ben Mendelsohn on Vimeo.

We keep thinking and reading about the Internet as a cultural phenomenon, but what about its palpable physicality? In 2010, it was estimated that the world produced over one thousand exobytes of new data, or one trillion gigabytes.

Most of it doesn’t stay put — instead, it travels through the world’s servers, but where exactly does it go? That’s precisely what Ben Mendelsohn set out to answer in Bundled, Buried & Behind Closed Doors, a fascinating short documentary for his masters thesis at The New School.

The film takes us inside 60 Hudson Street in Lower Manhattan — a deceptively nondescript building that houses one of the world’s major nodes of the Internet. The rest…well, you’ll have to see for yourself:

"It’s really vital to remember that the Internet is physical. The Internet can be touched, it is material and it exists — because so much of the rhetoric surrounding current concepts of ‘cyberspace’ suggests that it’s somehow just this sort of magic, etherial realm that exists ‘out there’ almost on its own.” ~ Stephen Graham, Professor of Cities and Society, Newcastle University"

Online Communications: Are you there?

Ever started typing away in a chat window assuming someone is online and realized you’re typing into the void? Skype is a poster child for this syndrome. you’re working away and a pop up window tells you Fred has just logged into Skype, and you were just about to try and get in touch with him.

‘Hey - r u there? ‘ you type, and wait …nothing. Turns out Fred isn’t online at all despite Skype’s claims otherwise- or maybe he is but Skype is minimized on his desktop or he wandered away from his computer or phone. Plenty of small businesses - and business units of larger organizations - rely on these types of tools as their principle way of connecting and collaborating.

Culturally we tend to coalesce by habit around the watering holes where we expect to find people and information, but these ad hoc meeting places can rely on chance - and when you need someone urgently can be frustrating.

In mediaeval Britain the market cross in towns was the principle messaging center - if you wanted to find out what was going on that would be where you headed. Things have got a lot more complicated since then.

The current generation of options for information gathering and collaboration are increasingly fragmented: modern digital devices, whether desktop, laptop or mobile, are capable of hosting a formidable array of applications - and of course many of these are now hosted online and through cellular service.

Twitter is a good example of a modern communication medium where you need to keep an eye on your filters dashboard if you are to see your connections attempting to engage with you or vise versa…no guarantee they’ll see your comments or questions.

Serendipity is when someone finds something that they weren’t expecting to find, which can be highly illuminating experience online but not much use if you urgently need to get the last quarter’s numbers off a colleague. The are of course occasions when you bump into just the right person when going to the water cooler or rest room but that’s not a particularly dependable strategy for dependable communication.

To be fair the deep rooted conventions around telephone calls and left messages don’t necessarily guarantee a response, and nor does sending an email, but at least there are opportunities to communicate your absence (’I’m in a cabin in Canada and offline until the end of the month‘).

Presence information is baked into unified communications product suites but relies on users updating their status and doesn’t cross pollinate to other services. A single sign on of presence would be useful across enterprise apps but would be very difficult to create.

Paradoxically ‘real time’ communication tools can be very useful for information curation and intelligence gathering purposes, as the English police are now demonstrating by ‘sifting through an “overwhelming” amount of “chitter chatter” on social networks during last week’s riots in London‘ - and no doubt showing up on the doorsteps of late night violent shoppers in the coming weeks. This characteristic of the modern web - the ability to search and find information after the fact - is a valuable tool for researchers and analysts ….but less useful if it’s five to twelve and you’re looking for someone or something current before your high stress meeting in five minutes.

The solution is orchestration of collaboration consistencies across the broader organization and its outliers, which can be challenging when different parts of the enterprise have different ways of working together but is doable if everyone sees there is something in it for them - such as actually being able to contact people and find things.

Especially for larger organizations the challenges of not embarking on this type of consistency drive can mean ever greater fragmentation and the sort of ‘who’s on first?‘ misunderstandings made famous by 40’s vaudeville comedians Abbott and Costello seen above - assuming people can actually find each other online to participate…

Ten Myths About Social Networking For Business - Forbes

Here is a short guide to social networking misconceptions. Each is accompanied by a tangible action plan that you can take right now.

Myth 1: Everybody is on social media.

Image by The Library of Congress via Flickr

Why it’s perpetuated: Experts will show you pretty statistics on how more than 80% of people heard of a product through social media. This is a scare tactic to get you to hire them. The truth is social media is not on every one’s radar–not yet, anyway.

Action plan: Even if your target demographic is not on social media, you can harness the power of the Web by making it easier for search engines like Google to find your website (known by geeks in the trade as “search engine optimization”). Remember that this approach takes some time to gain momentum.

First step: Pepper your website with well-trafficked key words. How to pick them? Go to the Google Keyword Tool and enter about 20 or more generic terms that relate or describe your product or service; look for relevant terms that get several thousand monthly queries but it’s not enough to find popular key words.

You have to find ones where your site can compete–that means finding words that, if typed into Google, will spit out a page of results where your site ranks nice and high.

The key to ranking high on a search results page is to have as many high-quality sites as possible pointing links to your site (this goes for articles, information graphics and other forms of content, too).

A high quality website is chocked with content and follows Google’s Quality Guidelines. How many high-quality links do you have to attract? There’s an easy way to get a feel for that number.

For each key word, copy web addresses of the top sites that pop up in Google when you search on those key words. Then paste each of those web addresses into www.MajesticSEO.com and click “Explore.” Instantly you will see how many other sites are pointing to each particular web site.

If the first 10 addresses you chose are each attracting tens of thousands of links, it’s probably not worth your time to try to compete on that particular key word to get quick exposure on search engines.

However, if the third or fourth site down from the top of the search results page is only attracting a few hundred links, you just might be able to hoist yourself onto that top search page in a few months or less with some concerted effort.

How to increase the number of links to your site quickly? Start by courting relevant bloggers. Find the most active scribes by searching relevant keywords on Google Blogsearch.

Send each blogger a short, not-too-sanctimonious email saying you’re a fan of their work, and that you might have some content you think their readers would really enjoy; include a link to your site in the message.

Interested bloggers will refer to your link in their articles, making it more popular in the eyes of the search engines.

How to unlock your O2 iPhone

So what’s a poor iPhone user to do once their initial 18 or 24 months with O2 are up? For once the answer is very simple indeed: rather than waste time and effort trying to hack your phone with hardware or software, which can all-too-easily end by “bricking” the device, just ask O2 to unlock it for you!

That’s right, O2 will be happy to remove the lock from any iPhone it originally supplied. O2 even provides an unlocking web page to help you do this (although it isn’t publicised particularly well).

What you might find surprising is that this unlocking service is free, and O2 will even unlock iPhones that are still under contract, although it goes without saying that you’ll have to honour what remains of that contract. They’ll also unlock PAYG phones, although there’s a £15 charge for that.

I used this facility to unlock an iPhone 3G that Apple’s PR team gave me some time ago – I simply shoved an O2 SIM into it, loaded it up with £20 credit and then filled in the unlock form. Within a few days a message popped up on my phone saying that it was unlocked.

Actually, it wasn’t really unlocked – if you shove another network’s SIM in it you’ll get the dreaded “invalid SIM” message. What you need to do is, with this other SIM in the iPhone, connect to your PC or Mac and fire up iTunes. It will reboot itself and then it will recognise the SIM.

If that SIM comes from one of Apple’s official mobile network partners (O2, Vodafone and Orange in the UK), you should even find the APN correctly configured for network access. It’s a shame that more
iPhone owners don’t realise that O2 offers this service, but perhaps this column will go some way towards remedying that.

Read more: How to unlock your O2 iPhone

Generation 'C': Who are they?

They are members of a new generation that are coming into their own, over the next decade.

Its members are typically realists and materialists. They are culturally liberal, though not necessarily politically progressive.

They are upwardly mobile, yet they live with their parents longer than earlier generations ever did.

Many of their social interactions take place on the Internet, where they feel free to express their opinions and attitudes.

They’ve grown up under the influence of Harry Potter, Barack Obama, and iEverything — iPods, iTunes, iPhones. Technology is so intimately woven into their lives that the (baby boom–era) concept of “early adopters” is essentially meaningless.

We call them Generation C — connected, communicating, content-centric, computerised, community-oriented, always clicking.

As a rule, they were born on or after 1990 and have lived their adolescent years after 2000.

In the developed world, Generation C encompasses everyone in this age group; in the BRIC countries (Brazil, Russia, India, and China), they are primarily urban and suburban.

Coming to a city near you!
By 2020, they will make up 40 percent of the population in the U.S., Europe, and the BRIC countries, and 10 percent of the rest of the world — and by then, they will constitute the largest single cohort of consumers worldwide.

Are you prepared?
Executives must begin now to develop an agenda that includes an analysis of the capabilities and workforces they will need in the next decade and beyond.

A critical step will be to make sure that the organisation as a whole understands the coming changes, and that there are already people within the organisation who are living these changes now, who don’t perceive them as a threat, and who can help integrate them into the organisation’s business plan.

Read more here

Speed of the Internet - Flash mob goes terribly wrong - Video

Tom Scott's Ignite London talk "Flash Mob Gone Wrong" is a fictional account of just how badly a flash mob could go.

It's got an eerie ring of plausibility, largely because each of the steps leading up to the disastrous ending actually happened, just not all together. It's a freaky way to spend five minutes.

Employees not sociable at work; Gen Y needs to change this

Employees not sociable at work; Gen Y needs to change

A new study by Plantronics focusing on the communication habits in the workplace show that social networking, either on Facebook or Twitter or on business networking sites like LinkedIn, are the least constructive activities for business productivity.

Email unsurprisingly has shot through through the roof in the last five years, increasing by over 70% according to the poll, which surveyed 1,800 knowledge workers in medium-sized and large businesses. Even though video and audio conferencing is on the rise, email remains at the top spot with mobile devices being able to take our written conversations anywhere we go.

However half of the 90% of those surveyed in the enterprise environment stated that they spend nearly a quarter of their working hours off site, making the need for mobile devices connected up to their corporate communications networks all the more important. But with over-the-air bandwidth being sluggish at the best of times mobile email access is the only viable option.

Texting is limiting, social media is public and too ‘personal’ and instant messaging though can be useful, is often not incorporated into the enterprise world.

The way we communicate entirely depends on the profession that we enter into. Those working in policing and intelligence will most likely prefer text-based communications as it enables quick, effective referencing to on-demand data.

Journalists will usually prefer phone conversations or face-to-face over any text based communications because it enables vocal inflections to be detected; stutters, stammers and physiological impairments, because frankly we like to catch people out. Press and public relations, publicists and corporate spokespeople will of course in light of the aforementioned prefer email and text-based communications.

The study goes on to further purport the theory that though there are more ways to communicate than before, most prefer the traditional methods even though they often cause confusion. Email works only so well on the basis that the two or more people in contact are on a level playing field emotionally, professionally and in terms of level of knowledge, language and skill being used.

Using buzzwords and acronyms out of context or in an illegible way requires the recipient to spend more time emailing back and asking for clarification, which causes an imbalance in the working relationship; the person losing self-confidence while the other gains higher ground by exerting even more unnecessary communication to make up for their previous misgiving. A phone conversation will lessen this a great deal.

Gerd Leonhard Video: The Future of Communications and Social Media

Mobile phones become pocket banks in poor countries

An Afghan police officer gets his salary in a text message on his mobile phone. A Kenyan worker dials a few numbers to send money to his family.

The rise of banking transactions through mobile phones is giving a whole new meaning to pocket money in parts of the developing world that lack banks or cash machines.

Mobile money applications are emerging as potent financial tools in rural and remote areas of the globe, allowing people with no bank accounts to get paid, send remittances or settle their bills.

"One billion consumers in the world have a mobile phone but no access to a bank account," said Gavin Krugel, the director of mobile banking strategy at GSM Association, an industry group of 800 wireless operators.

"We see it as very big opportunity," he said this week at the Mobile World Congress in Barcelona, Spain, the industry's annual four-day event that ended on Thursday.

Mobile banking began to emerge six years ago in the Philippines and South Africa, where 8.5 million and 4.5 million people, respectively, use such services.

Today, 40 million people worldwide use mobile money, and the industry is growing, according to the GSMA.

"Africa and Asia are the most active regions right now," Krugel said. "We expect Latin America pick up this year."

There are 18,000 new mobile banking users per day in Uganda, 15,000 in Tanzania and 11,000 in Kenya, he said.

Mobile phones can offer a wide range of banking solutions, from sending transfers to a relative to buying goods in a store or putting money aside for a rainy day -- all by dialing a few numbers on one's handset.

Mobile banking can also make life easier for people in parts of Africa where paying a simple bill can be time-consuming, said Reg Swart, regional executive of Fundamo, a company that makes banking applications.

"It takes one day to pay one bill. You have to physically go to the bank, then you must queue, a long queue," he said.

In Afghanistan, the national police has been testing a service from mobile operator Roshan to pay its officers -- a system that helps to limit corruption, the company said.

"We are currently moving from a trial to a full launch in paying the Afghan national police," said Roshan's head of mobile commerce, Zahir Jhoja.

Every month, police officers receive a text message in the language they prefer informing them they have received their salaries, Jhoja said.

A voice message is also left on the phone "because a lot of them are illiterate and cannot read," he said. The officer can then go get his money from an authorised Roshan agent.

Telling a Good Story Makes for Better Presentations

There should be a good story behind every business presentation and hopefully, a good storyteller too.

Whether you are simply making a speech to your extended family at your uncle's wedding or you are trying to persuade the venture capitalists to invest a $1M in your new company, the rules are the same.

Here are some tips to remember to make your presentation not only more convincing but also more memorable.

• Always have a great opening - an attention getter. This can be either a one liner or a visual joke


• Look for and play on the emotion in the story - Look beyond the facts and figures. When telling a good story you need the audience to be involved. So, draw them in.


• Show them the proof - A picture paints a thousand words and an interactive demonstration is more convincing than any picture.


• Repetition is re-enforcement - Don't be afraid to state the same thing in different ways or to simply re-state your argument. It is convincing and shows focus.


• Use Silence as a speaking tool - Don't forget to pause occasionally and wait for the audience to breath and think for a few seconds. Some people need time to allow the penny to drop and it also allows you to gather your senses for the next slide.


• Remember to vary the tempo - Be aware of the time you are taking and the pace you are setting. This will keep your audience both awake and engaged.


• Maintain a dialogue with your audience - You are not in a play. You have the leading role in an interactive presentation that allows for questions, comments and active participation betwen you and your audience.


• Actions speak louder than words - Use your arms, legs and facial gestures to illustrate the dialogue. You are not a mime but you want to be the focus of attention.


• Establish the interactive nature of your talk - Let your audience know the rules of interaction from the start and make it comfortable for people to speak and ask questions.


• Don't speak to quietly or too quickly - Yes, you are nervous and you have so much to say and so little time to fit it all in. So, the temptation is to talk fast and set off at a cracking pace. Your audience will very quickly tire of keeping up with you and fall asleep.


• Don't preach or try to teach a grown-up audience - The primary goal is to be persuasive when introducing your audience to new information, not to accuse, nag and criticise.


• Always have a well prepared story to tell - To be truly convincing in a presentation you need to appear confident and well practised in your delivery. If you are trying to make it up as you go along, the mob will devour you.

I hope these few words, tips and hints are of some benefit to you when next you start to prepare for a public speaking event or an in-house presentation.

If you have enjoyed what we talked about and think you need more information or want really strong presentation strategies, contact the experts Lisa.Lipkin@storystrategies.net

Lisa is a very experienced, professional speaker and communications counseller from New York but we also enjoy her company and good advice, in the European capitals, where she speaks to global scientific, pharmaceutical and IT organisations.

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